Whole working process in KEK j.s.c is done according legislation in force. All registered customers and those who require being as regular customers of KEK j.s.c can be served with legislation in force based on what KEK j.s.c analyses and makes decisions on complains and requests from customers.
Links:
Approved laws from Assembly of Republic of Kosovo
Administrative ordinances
Approved regulations from Energy Regulatory Office
Procedures and codes of KEK j.s.c
Approved Laws from Kosovo Assembly related to energy sector and other laws that are specifically related to Supply Division
Law on Energy
Law on Electricity
Law on Energy Regulator
Law on VAT
Law on RTK
Law on Kosovo Privatization Agency
Administrative Direction
Administrative Direction no. 2008/5 on claims relating to immovable property
Administrative Direction no. 2004/2 on claims relating to immovable property
Rules of ERO
Rule on Dispute Settlement Procedure in the Energy Sector
Rule on General Conditions of Energy Supply
Rule on Disconnection and Reconnection of Customers in energy sector in Kosovo
Procedures and Codes of KEK
General Procedures on Complaints of Customers
Procedure on Identification and Prevention of Unauthorised Use of Electrical Energy
Procedures of Call Centre
Power Supply Contract Form For Residential Customers
Power Supply Contract Form For Non-Residential Customers
Procedure on Closing an Account
Procedure on New Connection
Temporary Procedure on Billing and Reading of Customers
Metering Code of DSO
Distribution Code of DSO
Code of Ethics of KEK
Code of Operation for Access in Land and Buildings
Customer Care Department